If you have forgotten your password, you may go on the login page and simply click on “ Click here to Reset/Recover Password.” Once you do this it will prompt you to another window which will ask for your email address where your new password will be sent to.
By simply clicking “My Account” located at the top right side of
Log in to your account with your old email address, then select “Personal Profile” to change your email address.
If you send an email, there is the possibility that the order will not be canceled on time, and will still ship.
If this happens, you only need to return the order to us, and once we receive the items back we will process a refund in the order amount. Standard USPS (3-8 business days), Fed Ex Ground (1-4 Business Days), Fed Ex 2-Day (Up to 2 Business Days), and Fed Ex Overnight (Up to 1 Business Day) Standard USPS shipping is FREE for all states other than Hawaii, Alaska, Puerto Rico, Guam, and all other U. territories, if you place an order with a subtotal of $40.00 or greater.
The first reason can be you recently changed your email address and haven’t updated the new email to your account.
The second reason could be your account has been disabled.
“Backorder” means that your product is not currently in stock. To edit your account information please select “My Account” located on the top right of home page.
Then you will see “Personal Profile” or “Address” and you can make all necessary changes there.
This notice will include the tracking number and the link of the carrier’s website.