Not only did the technicians fail to repair my car, and try to send me on my way, this experience started an unpleasant journey that continues today.
I have been in 3 different local Pep Boys’ stores, talked with the district manager and his superior, and my car has left me stranded 4 times in the last year.
In 2015, Pep Boys was acquired by Icahn Enterprises and operates as a subsidiary. Tagged as: pep boys address, pep boys corporate address, pep boys corporate office headquarters, pep boys headquarters, pep boys home office, pep boys main office, pep boys office address, pep boys office email, pep boys office fax, pep boys office phone, pep boys office phone number I recently purchased tires from Tire Buyer, when I purchased the tires they recommended Pep Boys to gave them installed.
In November 2018, the company announced that they were introducing a program where customers could purchase tires from Amazon and have them delivered to Pep Boys for installation. When the tires were delivered i scheduled an appointment to have them installed.
Then he calls me and tells me nothing is wrong with my car and it’s ok to drive long distance and if anything happens I know where to find him.
Long story short, he ruined my engine by professional negligence and professional malpractice.
However, after looking online for tire shops, deciding to go with one that allows you to make appointments online and you start thinking this was easy enough. After receiving a confirmation text and a confirmation email, when we showed up for that appointment we were told they don’t honor any appointments made online.
The guy working the counter stated that’s a corporate thing. Then after finding this out, it’s also upsetting to have the guy working the counter acting like he might be able to fit the needed service in then all of a sudden saying nevermind we’re already done for the day.What a great way to treat people who are from out of town and dealing with car issues while on vacation and far from home.Reply 06/29/19-06/01/19 Pepboys Burbank 3514 W Burbank Blvd Kevin is the Assistant Manager and is very unprofessional insisted that my car was ok after he reset the engine light that was blinking by going through my fuse box with his recorder. There’s an abiding faith in humanism and the future in that. even after wreathes of smoke spilled from the chimney tops. because I remember I have the duty to reject despair’.Today Pep Boys operates 568 Supercenters, 225 Service and Tire Centers, 6 Pep Express stores and 8,300 service bays in 35 states and Puerto Rico.